If own any tech device or wearing one, at some point most of us have to face the common issue is”low battery” problem. It’s not wise to blame the product manufacturer always, sometimes the user missed to understand the device functionality well enough. Same applies for wearable fitness tracker gadgets too.

The one common problem you always face while using Fitbit Charge is its “charging” issues. The device must have worked well for all these months but unexpectedly; you see that even after hours of docking, it hasn’t charged a bit. So, what is the underlying cause? And how to fix it? To explain everything, here is an article that highlights various steps and tricks to help you troubleshoot the problem.

Common Causes For Fitbit Not charging Issue!

There are two reasons your Fitbit fails to charge:

  • Dirty charging contacts
  • Faulty charging terminals (plug or USB port)

How To Fix “Fitbit Not Charging” Error?

1. Clean The Porting Points

At the back of the Fitbit Charge, you will find a terminal to fix the cable (to charge the device). These are called the “charging contacts” or “porting points,” which requires timely cleaning. If this is not done and the user continues to use, dust particles accumulate and with prolonged use, the device’s charging contacts pile up the debris, and results in “charging” problems. It prevents from making a good connection to the charging unit. However, with regular cleaning, you can fix this issue:

  • Either use a toothpick or a toothbrush (that lightly dusts the little parts) to remove the dirt fixated at the corners.
  • Never use metal over metal. This is always a bad idea of cleaning. The metal will end up damaging the plating and finally catalyzes the process of corrosion.

2. Avoid Using Faulty Charging Sources


Faulty charging sources could hinder the Fitbit from charging correctly. Try using a different USB hub or an UL-certified wall charger. If efficiency is all you need, I advise you not to use a USB port for charging Fitbit devices.

3. Update The Software

iOS App version 2.21.1 is now available! Click here to be redirected to the iOS App Store if you haven’t updated: — Fitbit Support (@FitbitSupport) April 11, 2016

Consistent charging of Fitbit battery depends majorly on how often the Firmware is Update. New software installations will ensure that there is a smooth interface running on the device. To update your tracker, follow the instructions written below:


  • Setup the Fitbit app, but first make sure that the Fitbit is fully charged. The device should be near your Mobile device while the update process is on. Follow the on-screen instructions. If the Fitbit app is giving you difficulty in finding your tracker, wake it up by pressing any button or tapping the watch face.
  • Turn off all the other settings like call, text, or calendar notifications. Try the update again, as the device now does not have incoming data load. (Once the firmware has successfully updated, you can turn the notifications back on.)

The Firmware Update process is cumbersome for the tracker at times and hence, can fail. If you are facing problems while updating the software, try restarting your Fitbit Charge tracker with the following steps:

  • Plug your Fitbit charge charging cable into the USB port.
  • Insert the other end into the port at the back of your Fitbit. This will help the Fitbit’s battery to begin charging.
  • Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. “V74”).
  • Unplug your tracker from the charging cable. Your tracker should now work normally.

Note:  Any technological device that is a total build of both innovative hardware and user-friendly software will require keeping a check on firmware updates. Installing new updates can take from a few minutes to even hours. Hence, a charged Fitbit tracker beforehand helps the process of firmware updates & installations uninterrupted.

Remember not to update your tracker at midnight because this is the time when Fitbit Charge automatically resets all your activity inputs for the next day. But this doesn’t mean that the update will not take place. It will, but it starts to record your steps incorrectly.

The above-mentioned tricks will help you overcome the “fitbit not charging“ issue. However, if the problem persists, chances are that the device is defective. A defective Fitbit Charge tracker could have one of the following problems:

I recommend you to contact the customer care for instant support.

5 Steps To Prevent Charging Issue in Fitbit not Charge:

Usually, the Fitbit Charge comes with a year’s warranty and the battery charge can last up to 7 – 10 days depending on the number of times you use. To ensure complete care and to prevent charging problems, read these 5 points:

  1. The band of a fitness tracker should always be clean. It not only prevents skin rashes but also makes sure that there are no frequent charging problems.
  2. For cleaning elastomeric bands, use a light, scratch proof cloth, or water or rubbing alcohol. For cleaning leather bands, use a non-abrasive or lint-free cloth.
  3. Do not use soap or body washes.
  4. Keep it dry.
  5. Do not wear it too tight.

This largely also varies with user customization’s, settings and how much attention as well as care you give to your device. Please consider checking with their product official forum if the problem still exists.