fitbit-not-tracking-steps

A new emerging fitness gadget, which you will see in most wrists today, is none other than “Fitbit”, the market leader of fitness tracking devices. Eric Friedman and James Park launched this company in early 2007. In a world, where we are losing our health due to gadgets, a useful device like Fitbit a fitness tracker actually helps you to keep track of your body fitness. Fitbit uses a 3D accelerometer to track the user moments, much similar to the “Wii Nintendo Remote”.

An accelerometer is an electromechanical device that will measure acceleration forces. These forces may be static, like the constant force of gravity pulling at your feet, or they could be dynamic – caused by moving or vibrating the accelerometer. – dimensionengineering.com

This wearable gadget truly has brought a revolution in the fitness world. However, every technology comes with its own advantages & disadvantages and so is the Fitbit. Though there are few known issues associated with this product, a very common error is Fitbit Not Tracking Steps. It might have worked well the previous day, but all of a sudden, you see that it is not counting your steps correctly.

The same problem may occur in other brands as well, like Jawbone, Misfit, Nike Fuelband, etc. Before we list you the solution for the problem, let us unveil the reasons first.

Why Is Fitbit Not Tracking Steps?

If your FitBit is not tracking your steps, then there might be two major reasons, from technical to syncing error. It is not a major problem, but the lack of awareness about the device as well. In fact, many users have seen the same error in their Fitbit. There are two common reasons linked to it:

Reason 1: Lose Battery Connection

fitbit-not-tracking-steps

If you own a Fitbit Zip or any other basic version of this brand and it has stopped counting your steps, then chances are that the battery is not tightly fixed in its place. There is a loose connection with the battery. Often, loose battery connection might cause data loss, synchronizing issue or even blank screen. If the battery is the reason, it causes 2 problems, it either fails to track steps or displays much lower count of your steps.

Reason 2: Sync Issue

fitbit-not-tracking-steps

Another common cause why Fitbit fails to track steps is “Synchronize Issue”. Whenever Fitbit is not synced properly with the app, it has shown an error while tracking the steps, distance, and other vital data associated with physical movements. Hence, it is important to sync the Fitbit with the app to keep track of your steps, distance and calorie burn.

How To Fix Fitbit To Track Your Steps?

Here are 3 ways to troubleshoot the problem:

Solution 1: Reset Your Fitbit

First thing you should do is to reset your Fitbit. This solution not only applies for “Tracking Steps” issue but also when you face major issues like — tracker is not synchronizing or it is not responding to buttons or taps. Don’t worry, restarting Fitbit is not a hard thing to do, we have explained it in few easy steps:

  • First, plug your FitBit with the charging cable and connect it with USB port.
  • Choose the reset button in the app
  • Start adding “add a new device” in the Fitbit app
  • Go for a small walk and now you know its working.

Essential Reading: Why Fitbit Won’t Sync And How To Fix Them?

Solution 2: Check For The Battery Connection

Check if there is a proper connection between the battery and battery contact inside your Fitbit Zip or any other basic versions. To do this, follow the steps given below:

  • Remove the coin battery by using the battery door tool.
  • Be careful with this part. Use a small screwdriver to adjust the charging spring on the side.
  • Stop if the bottom spring is properly aligned with the inside line (white in color).
  • Use ear-bud (rubbed with alcohol) to clean both the charging springs.
  • Allow it to dry for a few minutes before you re-insert the battery.

Here’s the picture version of the above solution, Fitbit Zip Battery Troubleshoot

Solution 3: Wear the Band properly

fitbit-not-tracking-steps

Here is the last one. We all know about technology, but tend to forget the way it is supposed to be used. Fitbit fitness device is made up of sensors that track your physical activities constantly from the nerves in the hand. Fitbit can also fail to track your steps if it is not worn correctly. The band should be neither too tight nor too loose. Wearing it tightly leaves you with unwanted marks while too lose can make the sensors to stop receiving nerve vibrations. So it’s better to wear it normally, with a light touch in a stable manner (no movement).

Hope, these methods helped your Fitbit to start tracking the steps. Even after restarting and synchronizing, if the problem persists, it is better to contact their support at contact.fitbit.com and community forum will help you to resolve this issue soon.

Also Read This: How Accurate Is Fitbit?